Shipping Policy

Last updated: September, 2026

At Frost Mate, we offer free worldwide standard shipping. Below is what to expect when placing an order.

Shipping costs and destinations

Standard shipping is free worldwide.

Delivery remains subject to carrier availability, applicable laws, and destination restrictions. If we are unable to fulfill your order to the address provided, we will contact you and refund any payment collected for items we cannot fulfill.

Order processing

Orders are processed within 1-3 business days.

Processing time is separate from shipping transit time. Any product-specific processing period, including a preorder or backorder timeline, will be disclosed before purchase.

Estimated shipping time

Estimated shipping time is 7–14 calendar days after your order has been dispatched, unless a different estimate is disclosed before purchase.

This is an estimate, not a guaranteed delivery date. Actual transit time may be affected by customs clearance, carrier disruptions, local holidays, severe weather, or other delivery conditions.

Any known longer delivery estimate will be communicated before purchase where available.

Shipment delays

If we cannot dispatch your order within the timeframe promised, we will notify you and provide the applicable options to accept a revised shipping date or cancel for a refund.

We will obtain consent to a shipment delay where required by applicable law. If the order must be canceled, we will issue the required refund promptly.

If a dispatched parcel is delayed beyond the estimated delivery window, contact support@frostmate.store with your order number so we can help investigate.

Shipping addresses and changes

Please check your delivery address carefully before completing checkout, including any apartment number, postal code, and contact details required for delivery.

If you notice an error, contact us immediately. We cannot guarantee an address change once an order has entered fulfillment or been dispatched.

Customs, duties, and taxes

Free shipping covers the standard transportation charge. It does not automatically mean that duties, import taxes, or customs clearance charges are included.

Customs requirements and clearance times vary by destination.

Missing, damaged, or incorrect deliveries

If your parcel is missing, arrives damaged, or contains the wrong item, contact support@frostmate.store with your order number and a description of the issue.

Where available, photos of the item and packaging can help us investigate. Please retain the packaging until we confirm the next steps.

A carrier status of “delivered” does not prevent you from contacting us about a missing parcel. We will review the circumstances and work with you and the carrier as appropriate.

Our business location

Frost Mate is based in San Jose, California, United States.

Our business address is not necessarily the dispatch location or return address for your order. Please contact us before sending any return.

Contact

For shipping questions, email support@frostmate.store.

Nothing in this policy limits your rights under applicable consumer protection law.