A few good questions.

From finding your fit to caring for your mate, here are the details that help you choose.

Products & care

How do I choose the right Frost Mate?

Start with how you like to drink, then check the details on the individual product page.

Compare dimensions, capacity where applicable, compatible containers, and any included accessories before ordering.

Will a can cooler fit every can or bottle?

Compatibility varies by model. Please check the compatible sizes listed on the product page rather than assuming a universal fit.

If you’re unsure, email support@frostmate.shop with the product you’re considering and the dimensions of your can or bottle.

Are all lids and accessories interchangeable?

Please check the compatibility information for each accessory. Do not assume that a lid, straw, or other component will fit every Frost Mate model.

Are Frost Mate products leakproof?

Leak resistance depends on the product and lid design. Only treat an item as leakproof if this is explicitly stated for that model.

Can I put my Frost Mate in the dishwasher?

Follow the instructions for your specific product and its components. If dishwasher compatibility is not stated, hand wash and contact us before using a dishwasher.

You can find general guidance on our Care & Cleaning page.

Shipping & delivery

Where do you ship?

We offer free worldwide shipping. Delivery is subject to carrier availability and any applicable destination restrictions.

If we cannot fulfill an order to your address, we’ll contact you.

How much does shipping cost?

Standard shipping is free worldwide.

Any applicable taxes or import charges are separate from shipping. Please check our Shipping Policy for details.

How long does shipping take?

Estimated shipping time is 7–14 calendar days after dispatch.

Order processing takes [PROCESSING TIME]. Any different delivery estimate shown before you place an order will apply to that order.

Is Frost Mate based in the United States?

Frost Mate is based in San Jose, California.

Our business location does not necessarily indicate where an individual parcel will be dispatched from. Contact us before ordering if the shipping origin is important to you.

What if my order hasn’t arrived?

Email [SUPPORT EMAIL] with your order number. If you have tracking information, include it so we can help investigate.

Orders & support

Can I change or cancel my order?

Contact support@frostmate.shop as soon as possible with your order number and the change you need.

We’ll check whether the order can still be updated or canceled. Changes may not be possible once fulfillment has progressed.

What if my order arrives damaged or contains the wrong item?

Please contact support@frostmate.shop with your order number and a description of the issue. Photos of the item and packaging can help us investigate.

Keep the packaging until we’ve advised you on the next steps.

Can I return an item?

Please review our Return & Refund Policy for eligibility, time limits, and instructions.

Contact us before sending an item back so we can confirm the correct return process and address. This does not affect any rights you have under applicable law.

How can I contact Frost Mate?

Email support@frostmate.shop. Include your order number if your question relates to a purchase.